FAQ
Orders & shipping
When will my order ship?
Ordered before 8:00 AM ET, it's processed the same day and ships the next business day. After that, add one day. Standard delivery then takes about 3 to 5 business days.
How much is shipping?
Shipping starts at $5.95 and depends on your address and order total. It's shown at checkout before you pay. Standard shipping is free on U.S. orders over $80.
Do you ship to my country?
We ship to 78 countries. If your country appears in the checkout address list, we ship there.
How do I track my order?
You get a tracking link by email as soon as your package ships. See Track Your Order.
Can I change or cancel my order?
Email us as fast as you can with your order number. Posters are printed to order, so once yours is in production we can't change it — but if you catch us before that, we will.
Products
What sizes do you offer?
A4, A3, A2 and A1 — from 8.3" × 11.7" up to 23.4" × 33.1". Exact dimensions and advice on choosing are in our Size Guide.
What paper do you print on?
Heavy matte art paper. Matte, so there's no glare from windows or ceiling lights.
Do posters come framed?
Your choice. Every poster is available unframed, with a black frame, or with a white chrome frame. Framed posters arrive ready to hang.
Are frames included in the price shown?
No — the price you see first is for the poster alone. Choosing a frame updates the price before you add to cart.
Do you do custom posters?
Yes. Have a look at our Customize collection, or email us with what you have in mind.
Returns & refunds
What's your return policy?
15 days from delivery to request a return, on unused items in original packaging. Return shipping is at your expense unless the item is damaged or we got the order wrong, and a 10% recycling fee applies since posters are printed to order. Full details on our Shipping & Returns page.
My poster arrived damaged.
Send us a photo within 15 days and we'll replace or refund it in full, return shipping included.
Can I return a personalized poster?
Only if it arrives damaged or defective — it was made specifically for you.
Payment
What payment methods do you accept?
All major credit and debit cards, plus Apple Pay and Google Pay. Every payment is processed over a secure encrypted connection; we never see or store your card details.
What currency are prices in?
All prices are in U.S. dollars (USD).
Do you have discount codes?
Current codes are shown on the site — check the banner at the top of the page. Enter yours in the discount field at checkout.
Still have a question?
Email hello@postersbase.com or use the contact form. We answer every message.