Shipping & Returns

The short version: we print your poster after you order it, ship it within one business day, and you have 15 days from delivery to request a return. The details are below — the binding versions are our Shipping Policy and Refund Policy.

Processing time

• Ordered before 8:00 AM ET → processed the same day, ships the next business day.
• Ordered after 8:00 AM ET → processed the next business day, ships the day after.

No shipping on weekends or holidays. Peak periods can add a day or two.

Delivery times

Standard delivery usually takes 3 to 5 business days once shipped. Express options are available at checkout in most countries.

Shipping cost

Shipping starts at $5.95 and is calculated at checkout based on your address and your order total — you'll see the exact amount before you pay. Standard shipping is free on U.S. orders over $80. Free-shipping thresholds differ outside the U.S.; checkout always shows yours.

Where we ship

78 countries. If your country appears at checkout, we ship there. Duties or import taxes, where they apply, are the responsibility of the recipient unless stated otherwise at checkout.

Returns

You have 15 days from the day you receive your order to request a return. To be eligible, items must be unused, in their original condition and original packaging.

1. Email hello@postersbase.com with your order number and what you'd like to return.
2. We send you the return address and instructions. Packages sent back without a prior return request can't be accepted.
3. Send the package back with tracked shipping.

Return shipping is at your expense, unless the item arrived damaged or we made a mistake on your order. Because every poster is printed to order, a 10% recycling fee applies to returned items.

Damaged or wrong item

Send us a photo within 15 days of delivery and we'll replace it or refund it in full — return shipping included. This is on us, not on you.

Custom and personalized posters

Personalized posters are made specifically for you and can't be returned or refunded unless they arrive damaged or defective.

Refunds

Once your return arrives and is inspected, we email you the outcome. Approved refunds go back to your original payment method — allow a few business days for your bank to display it.