Track Your Order
Where is my order?
As soon as your package leaves our workshop, we send you a shipping confirmation email with a tracking number and a direct tracking link. Check your inbox — and your spam folder, since tracking emails often end up there.
Track it yourself
If you have an account, all your orders and their tracking links are in your account. If you checked out as a guest, use the tracking link in your shipping confirmation email.
Timeline, so you know what's normal
- Order placed before 8:00 AM ET: processed the same day, ships the next business day.
- Order placed after 8:00 AM ET: processed the next business day, ships the day after.
- Standard delivery: usually 3 to 5 business days after shipping.
We don't ship on weekends or holidays, and busy periods can add a day or two.
Tracking hasn't moved in a few days
This is normal more often than not — carriers sometimes don't scan a package between two hubs, and it catches up in one go. If tracking has been genuinely stuck for more than 5 business days, email us with your order number and we'll chase the carrier ourselves.
Marked delivered but nothing arrived
Check with neighbors and look for a delivery notice first — carriers occasionally leave packages in a safe place or at a nearby pickup point. If it still hasn't turned up 48 hours later, contact us and we'll open an investigation with the carrier.
Still stuck?
Email hello@postersbase.com with your order number and we'll sort it out.